Established in 1999, the Emergency Communication Center’s (ECC) goal as professional communications officers is to provide the public with an appropriate response to their calls for assistance.
They are dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence while in partnership with our users and employees.
Chief of Communications
David G. Irvine
dirvine@ipswichpolice.org
Additionally, they represent the only 24-hour contact point for citizens to contact their local government and strive to answer these non-emergency calls for service in a professional and courteous manner. The ECC is tasked with answering tens of thousands of emergency and business calls for the Town of Ipswich each year.
The Ipswich ECC is state certified to receive and dispatch “Tier 1 & Tier 2” cellular NG-911 calls originating within Ipswich’s GPS location. The ability to receive our own cellular 911 calls provides faster response times to our citizens when emergencies are initiated through the 911 cellular calls. The “Tier 2” cellular calls also allow the ECC staff to plot a citizen’s GPS location on a GIS map while giving responding emergency personnel real time locations for callers needing assistance while in open spaces, such as Bradley Palmer State Forest, Strawberry Hill and The Town’s 10.4 square miles of Waterways and Cranes Beach.